Effective Date: January 1, 2026
At India Gate Holidays, we understand that travel plans may change due to unforeseen circumstances. This Cancellation & Refund Policy outlines the terms applicable to cancellations, refunds, and amendments for bookings made with us. By confirming a booking, you acknowledge that you have read, understood, and agreed to this policy.
Customers wishing to cancel any confirmed booking must submit their cancellation request only through Email or WhatsApp.
Cancellation requests made over phone calls will not be accepted or considered valid.
A cancellation request will be treated as effective only from the date and time it is received through the approved communication channels (Email or WhatsApp) and acknowledged by India Gate Holidays.
Refunds will be calculated based on the date on which the cancellation request is received by India Gate Holidays.
| Cancellation Before Departure | Refund Applicable |
| More than 30 days | 100% Refund |
| 15 to 30 days | 75% Refund |
| 7 to 14 days | 50% Refund |
| Less than 7 days | No Refund |
| No Show / Failure to Travel | No Refund |
Note: A 10% cancellation/service processing fee is applicable on every cancellation request. The final refund amount will be calculated after deducting the applicable cancellation fee and any non-refundable charges imposed by airlines, hotels, transport providers, visa authorities, or other service partners.
The following services may be partially or completely non-refundable, depending on the policies of the respective service providers:
Any cancellation charges imposed by third-party service providers will be deducted from the refund amount.
For holiday packages, the refund amount depends on the cancellation timeline and the cancellation policies of hotels, airlines, transport providers, and other vendors included in your package.
If any supplier does not provide a refund, the same amount cannot be refunded by India Gate Holidays.
Flight bookings are governed by the cancellation and refund rules of the respective airline.
India Gate Holidays acts only as a booking facilitator and cannot override airline policies regarding:
Hotel cancellation charges are determined by the individual hotel’s cancellation policy.
Certain promotional, discounted, festive, or peak-season bookings may be completely non-refundable.
Visa application fees, embassy fees, consular fees, courier charges, document verification charges, and other government fees are generally non-refundable, irrespective of whether the visa is approved, rejected, delayed, or withdrawn.
Travel insurance premiums are subject to the cancellation and refund policies of the respective insurance provider.
Once an insurance policy has been issued, refunds may not be available.
Approved refunds will normally be processed within 7 to 15 business days after receiving confirmation from the respective service providers and completion of the cancellation process.
Actual credit timelines may vary depending on your bank, payment gateway, or financial institution.
Refunds will generally be made through the original payment method used during booking.
Where this is not possible, the refund may be processed through another mutually agreed payment method after verification.
Requests for changes such as:
are subject to availability and may attract additional charges imposed by airlines, hotels, transport providers, or other travel partners.
India Gate Holidays will make reasonable efforts to accommodate modification requests but cannot guarantee availability.
In rare situations, India Gate Holidays may cancel a booking due to circumstances beyond our reasonable control, including but not limited to:
In such cases, we will make reasonable efforts to offer an alternative arrangement or process the refund, subject to recoveries received from the respective service providers.
India Gate Holidays shall not be liable for any indirect expenses incurred by the customer, including visa costs, personal expenses, loss of leave, or other consequential losses.
Customers are advised to:
Inform us promptly if any changes to the booking are required.
Customers are responsible for submitting cancellation requests only through the official Email ID or Whats App number of India Gate Holidays. Cancellation requests made through phone calls, verbal communication, or any unofficial medium shall not be considered valid.
Customers are also responsible for understanding that cancellation charges are always calculated on the total booking value, irrespective of the amount paid at the time of cancellation.
Failure to provide accurate information may affect refund eligibility.
No refund, compensation, or liability shall arise for cancellations, delays, or changes caused by events beyond the reasonable control of India Gate Holidays, including but not limited to:
Refunds in such cases will depend entirely on the policies of the respective airlines, hotels, and other service providers.
For cancellation requests or refund-related assistance, please contact:
India Gate Holidays
Office Address:
Building No. 88, 2nd Floor, C-6 Block, Yamuna Vihar, Delhi – 110053
Phone: +91 999999999
WhatsApp: +91 999999999
Email: info@indiagateholidays.com
Website: www.indiagateholidays.com
Business Hours: Monday to Saturday | 10:00 AM – 7:00 PM
By booking any travel service with India Gate Holidays, you confirm that you have read, understood, and agreed to this Cancellation & Refund Policy.