Terms & Conditions
Effective Date: January 1, 2026
Welcome to India Gate Holidays. These Terms & Conditions govern your use of our website and the travel-related services offered by India Gate Holidays. By accessing our website, making an enquiry, or confirming a booking, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with any part of these Terms & Conditions, you should refrain from using our website or booking our services.
1. About Us
India Gate Holidays is a travel company providing travel-related services including:
- Domestic Tour Packages
- International Tour Packages
- Holiday Packages
- Honeymoon Packages
- Group Tours
- Corporate Travel
- Hotel Bookings
- Flight Bookings
- Visa Assistance
- Cab Rentals
- Travel Insurance
2. Booking Confirmation
A booking shall be considered confirmed only after:
- Receipt of the required advance payment.
- Availability confirmation from the respective airline, hotel, transport provider, or other service provider.
- Issuance of a written booking confirmation by India Gate Holidays.
Until confirmation is provided, no booking shall be considered guaranteed.
3. Payment Terms
- A minimum of 50% advance payment is required to confirm most bookings unless otherwise specified.
- The remaining balance must be paid at least 15 days before the departure date.
- Failure to make the balance payment within the stipulated time may result in automatic cancellation of the booking without prior notice.
- India Gate Holidays reserves the right to cancel any booking in case of non-payment.
4. Accepted Payment Methods
We accept payments through various approved methods, including but not limited to:
- UPI
- Bank Transfer
- Credit Cards
- Debit Cards
- Net Banking
- Digital Wallets
- Cash (subject to applicable regulations)
All payments must be made in Indian Rupees (INR) unless otherwise agreed.
5. Pricing
- All package prices are quoted based on current airfare, hotel tariffs, transportation charges, exchange rates, taxes, and government regulations.
- Prices are subject to change without prior notice due to factors beyond our control.
- Any increase in taxes, fuel surcharges, airline fares, hotel rates, or government levies after booking may be payable by the customer.
6. GST & Taxes
All applicable GST, government taxes, service charges, and statutory levies shall be charged as applicable under prevailing laws.
Unless specifically mentioned, package prices may not include applicable taxes.
7. Customer Responsibilities
Customers are responsible for:
- Providing accurate personal information at the time of booking.
- Carefully reviewing all booking confirmations, vouchers, invoices, tickets, itineraries, and other travel documents immediately upon receipt.
- Carrying valid government-issued identification.
- Carrying a valid passport, visa, and any other mandatory travel documents for international travel.
- Reporting any errors or discrepancies in the booking documents immediately.
- Arriving at airports, railway stations, bus terminals, or pickup locations on time.
- Complying with all applicable airline, hotel, transport provider, destination, and government regulations.
Confirmation Voucher
The Booking Confirmation Voucher, Hotel Voucher, Flight Ticket, Travel Itinerary, Invoice, or any other travel document issued by India Gate Holidays shall be treated as the final confirmation of the services booked.
It is the sole responsibility of the customer to carefully verify all details mentioned in the confirmation documents, including but not limited to:
- Passenger Name(s)
- Hotel Name
- Room Category
- Travel Dates
- Flight Details
- Pickup & Drop Details
- Destination
- Number of Guests
- Package Inclusions & Exclusions
- Any other booking-related information
If the customer finds any spelling error, incorrect information, omission, or discrepancy in the confirmation documents, the customer must inform India Gate Holidays only through Email or WhatsApp immediately upon receiving the documents and before the commencement of the journey.
If no such discrepancy is reported before the start of the journey, the confirmation documents shall be deemed to have been accepted by the customer as accurate and final. India Gate Holidays shall not be held responsible for any loss, inconvenience, additional expense, or claim arising from any error or discrepancy that was not reported by the customer before travel.
8. Passport, Visa & Travel Documents
Customers are solely responsible for ensuring they possess:
- Valid Passport
- Valid Visa
- Government-issued Identification
- Health Certificates (if required)
- Vaccination Documents (if applicable)
- Any other mandatory travel documents
Visa assistance provided by India Gate Holidays does not guarantee visa approval.
Visa issuance is solely at the discretion of the respective embassy or consulate.
9. Hotel Policy
Hotel accommodation is subject to the rules and policies of the respective hotel.
Room allocation depends upon availability at the time of check-in.
Special requests such as:
- Early Check-in
- Late Check-out
- Interconnecting Rooms
- Higher Floors
- Specific Views
cannot be guaranteed unless confirmed by the hotel.
10. Flight Policy
Flight bookings are governed entirely by the airline’s policies regarding:
- Schedule Changes
- Delays
- Cancellations
- Baggage Rules
- Seat Allocation
- Refunds
- Rescheduling
India Gate Holidays acts only as a booking intermediary and shall not be liable for airline decisions.
11. Itinerary Changes
India Gate Holidays reserves the right to modify travel itineraries when necessary due to:
- Weather Conditions
- Road Closures
- Natural Disasters
- Government Restrictions
- Operational Reasons
- Safety Concerns
- Hotel Availability
- Airline Schedule Changes
Every reasonable effort will be made to provide suitable alternatives.
12. Cancellation & Refund
All cancellations shall be governed by the India Gate Holidays Cancellation & Refund Policy.
Cancellation requests will be accepted only through Email or WhatsApp.
Cancellation requests made through phone calls shall not be accepted.
Cancellation charges are calculated on the total booking amount, not on the advance amount paid.
13. Amendments & Rescheduling
Requests for changes to:
- Travel Dates
- Passenger Names
- Destinations
- Hotels
- Flights
- Vehicles
- Package Inclusions
are subject to availability and may attract additional charges.
India Gate Holidays does not guarantee that requested modifications can be accommodated.
14. Travel Insurance
Travel insurance is strongly recommended for all travelers.
Insurance coverage, claims, and settlements are governed exclusively by the terms and conditions of the insurance provider.
India Gate Holidays shall not be responsible for claim approvals or rejections.
15. Customer Conduct
Customers are expected to behave respectfully toward fellow travelers, hotel staff, drivers, guides, airline staff, and local authorities.
India Gate Holidays reserves the right to terminate services without refund if a traveler:
- Behaves abusively
- Causes damage to property
- Violates laws
- Endangers others
- Engages in illegal activities
Any damages caused by the customer shall be their sole responsibility.
16. Limitation of Liability
India Gate Holidays acts as an intermediary between customers and third-party service providers.
We shall not be liable for any loss, damage, injury, delay, inconvenience, or additional expense arising from:
- Airline Delays or Cancellations
- Hotel Overbooking
- Road Closures
- Weather Conditions
- Natural Disasters
- Political Unrest
- Government Restrictions
- Strikes
- Epidemics or Pandemics
- Accidents
- Theft
- Loss of Baggage
- Visa Rejection
- Failure of Third-Party Service Providers
- Any event beyond our reasonable control
Our liability, if any, shall be limited only to the amount actually received by India Gate Holidays for the specific booking, subject to applicable law.
17. Force Majeure
India Gate Holidays shall not be liable for failure or delay in performing its obligations due to events beyond its reasonable control, including but not limited to:
- Floods
- Earthquakes
- Landslides
- Cyclones
- Fire
- War
- Terrorist Activities
- Civil Disturbances
- Government Orders
- Lockdowns
- Pandemics
- Epidemics
- Airline Operational Issues
- Transport Disruptions
Refunds, if applicable, shall depend entirely upon recoveries received from the respective service providers.
18. Website Use
Users agree not to:
- Use the website for unlawful purposes.
- Attempt unauthorized access to our systems.
- Upload malicious software.
- Copy, reproduce, distribute, or modify website content without written permission.
- Misuse our contact forms or communication channels.
19. Intellectual Property
All content available on this website, including text, graphics, logos, images, designs, branding, and other materials, is the property of India Gate Holidays unless otherwise stated.
Unauthorized use, reproduction, or distribution is strictly prohibited.
20. Privacy
Collection and use of personal information are governed by our Privacy Policy.
By using our website and services, you consent to the collection and processing of your information in accordance with our Privacy Policy.
21. Communication
Customers agree to receive booking confirmations, invoices, travel updates, reminders, and service-related communications through:
- Email
- WhatsApp
- SMS (where applicable)
Customers are responsible for ensuring that the contact information provided is accurate and up to date.
22. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising from these Terms & Conditions or from services provided by India Gate Holidays shall be subject to the exclusive jurisdiction of the competent courts in Delhi.
23. Amendments
India Gate Holidays reserves the right to update, modify, or revise these Terms & Conditions at any time without prior notice.
The latest version published on our website shall supersede all previous versions.
Customers are encouraged to review these Terms periodically.
24. Contact Information
India Gate Holidays
Office Address:
Building No. 88, 2nd Floor, C-6 Block, Yamuna Vihar, Delhi – 110053
Phone: +91 999999999
WhatsApp: +91 999999999
Email: info@indiagateholidays.com
Website: www.indiagateholidays.com
Business Hours: Monday to Saturday | 10:00 AM – 7:00 PM
Acceptance of Terms
By using the website, submitting an enquiry, making a booking, or availing any service from India Gate Holidays, you confirm that you have read, understood, and agreed to these Terms & Conditions in their entirety.